FAQ

WHO CAN I CONTACT FOR ANY INQUIRIES AND ISSUES?

Contact us at info@beyondmats.com for any inquiries and issues. We respond within 24 hours.

WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped out within 1-2 business days. Please allow extra time for your order to be processed during COVID 19 and holidays.

We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date. Please note that we don't ship on weekends.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 24 hours to process your orders. After that, it will take 4-6 weeks for delivery in the United States, and 4-7 weeks for international orders (depending on location).

WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in US Dollars, you will not be charged any extra money with customs/duties.

WE DO NOT CANCEL ORDERS, SALES ARE FINAL

We are not responsible for delays caused by the customs department in your country. For further details of any delays, please contact your local customs office.

WHAT METHODS OF PAYMENT ARE ACCEPTED, IS IT SECURE?
All payments and information are secure. We accept Visa, Amex, MasterCard.